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The Solution Administration Lead is responsible for managing, mentoring, and supporting our Oracle ERP solution admin team.
Defining and implementing proactive processes for supporting the Oracle ERP implementation.
Providing end user support and owning the identity access management process.
Responsible for identifying root cause analysis on issues and identifying trends in support incidents.
Manage support for our Oracle Could Applications for Clayton Homes.
Work closely with Technology Development Teams, Risk Analysts, ETO Engineering Teams and Security to ensure effective support of the Oracle environment.
Represent ERP activities to release engineers to automate deployment and configuration of applications.
Monitor and guarantee uptime of Oracle environments.
Requirements:
Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, and IT professionals
Excellent analytical problem-solving skills with the ability to think outside of the box
Keen attention to detail, organized, and ability to articulate and document potential solutions
Proven ability to work independently, effectively within time constraints and changing priorities
Is the Primary delegate to see through completion of Business-Critical requests escalated outside of normal processes
Proven ability to mentor and coach the team, create personal development plans and conduct frequent 1:1s with team members
Leading personnel management, including staff recruitment, performance assessment and training
Proficient in determining underlying causes and relevant system key performance indicators (KPIs)
Partnering with Major Incident team and providing updates on incident progress, notifying service desk team of impending changes or agreed outages, etc.
Oversee the responsibilities contained in the Maintenance Runbooks
Collaborate with the ERP Support on knowledge management matters, including policy decisions on tiered support, article content, strategy etc.
Benefits:
Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays.
Quarterly bonus program.
Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women.
Recognized as one of East Tennessee’s top technology workplaces.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course.
