<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Senior Software Implementation Specialist</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="white-space:pre-wrap;">Journal Technologies is seeking a high-energy, results-oriented project professional to support eCourt projects for our growing software and services company. The successful candidate will have a background in software rollouts, including requirements gathering, environment setup and install, configuration/development, training, go-live, and support. </span><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="white-space:pre-wrap;">The Software Implementation Specialist (SIS) will work as a member of the eCourt team. The SIS is responsible for delivering contracted products and services, including reports, business rules, and general software configuration. The SIS will interact with customers as the primary representative for Journal Technologies and coordinate and complete a variety of activities during the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes. </span><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><b><strong style="white-space:pre-wrap;">Responsibilities:</strong></b><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Serve as a strong technical implementation lead with experience configuring and delivering complex software solutions. </span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Strong experience with Velocity development and architecture is required, with Groovy scripting highly preferred. </span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Proven ability to lead technical initiatives, guide solution architecture, mentor team members, and drive successful project outcomes. </span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Comfortable working across databases, interfaces, business rules, and application configuration.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Configure and customize case management software by designing and implementing forms (screens), searches, user permissions, and workflow steps to meet client requirements.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Support and enhance data conversion and integration activities by:</span></li><li style="font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Analyzing client data specifications and performing data mapping to system requirements.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Reviewing and validating data conversion files for accuracy and integrity.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Designing and executing validation processes to ensure data quality.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Identifying, escalating, and recommending solutions for discrepancies or errors.</span></li></ul></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Contribute to document and report development by:</span></li><li style="font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Analyzing client reporting and document requirements.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Drafting technical specifications and assisting in the design and development of reports using Jasper, Crystal Reports, or Microsoft SQL Reporting Services.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Gathering requirements and participating in document template development (e.g., eSeries templates, JDA).</span></li></ul></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Provide technical training and support by:</span></li><li style="font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Assisting in conducting administrative and end-user training sessions (on site or online).</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Delivering advanced technical support during go-live events, including troubleshooting system-level issues and submitting bug tickets when defects are identified.</span></li></ul></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Design, execute, and optimize test plans for configuration and customization tasks, including unit and end-to-end testing of integrated workflows; document results, analyze failures, and recommend corrective actions.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Troubleshoot system issues by interpreting server and application logs, diagnosing root causes, applying technical judgment to resolve issues, and escalating when appropriate.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Contribute to solution optimization by identifying opportunities for efficiency, scalability, and maintainability in implemented configurations and customizations.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Establish and reinforce best practices for configuration, coding standards, and system testing; may perform code reviews to ensure compliance with standards and maintain quality.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Collaborate with cross-functional project teams including project managers, implementation specialists, and developers to design and implement effective technical solutions within defined timelines.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Ensure compliance with workflows, standards, and security requirements, exercising independent judgment to maintain accuracy and consistency.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Continue developing technical expertise in databases, reporting tools, system configuration, and scripting languages through training and mentorship.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Travel may be required to support training, go-lives, or other project activities.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><b><strong style="white-space:pre-wrap;">Requirements:</strong></b><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Bachelor’s degree or equivalent combination of education and experience (advanced certifications such as PMP or CAPM are a plus but not necessary).</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">9+ years of professional, full-time experience working with relational databases, preferably T-SQL or PL/SQL, including advanced experience in designing, querying, and optimizing data structures for integration and performance.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Demonstrated experience as an Implementation Specialist or in a software deployment/systems integration role, with responsibility for designing, configuring, customizing, and testing technical solutions.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Proven ability as an analytical thinker, capable of evaluating complex problems and developing multiple technical approaches to resolution using discretion and judgment.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Strong verbal and written communication skills for technical audiences, peers, and clients, with the ability to translate business requirements into system specifications and technical designs.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Hands-on experience with systems analysis and software customization, including configuration, business rule development, data mapping, and report/template development.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Ability to read, interpret, and troubleshoot server and application logs, identifying root causes and designing corrective solutions.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Understanding of computer networks, including firewalls, routing, and data exchanges, to support integration and security considerations.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Proven ability to design, document, and execute test plans, including unit testing and end-to-end testing, to validate technical configurations and ensure compliance with client requirements.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Demonstrated ability to work independently, exercising discretion and judgment in technical matters, while collaborating effectively within project teams.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Experience mentoring and training junior staff, including reviewing work, providing technical guidance, and reinforcing best practices.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Must be able to travel as needed to support project implementations, training, and go-live events.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Experience working within Agile teams or formal training </span><span style="color:rgb(0,0,0);white-space:pre-wrap;">in Scrum</span><span style="white-space:pre-wrap;"> or Agile methodologies is considered a strong asset.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.</span><span style="color:windowtext;background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="white-space:pre-wrap;">Why Journal Technologies?</strong></b><b><strong style="font-size:11pt;white-space:pre-wrap;"> </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="white-space:pre-wrap;">Visit </span><a href="http://www.journaltech.com/careers" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="white-space:pre-wrap;">www.journaltech.com/careers</span></a><span style="white-space:pre-wrap;"> for more information, but highlights include: </span><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Competitive compensation based on skills, experience, and years of service.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Quality medical, dental and vision coverage.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Competitive paid time off as well as paid holiday time.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">401(k) retirement (US) and GRRSP (CDN) programs.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Annual professional development funds - $1,500 USD annual per employee.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Book subscriptions with an extensive library in each office for personal and professional growth.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Flexible working hours which you can coordinate with your supervisor.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ability for employees to work from a remote location (e.g., home) or office.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Travel opportunities between Journal Technology offices and with clients.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.</span></li></ul>
