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We are seeking a LucidWorks AI Search Administrator to support and enhance an enterprise search and knowledge management environment within a large-scale professional services organization. This individual will play a key role in maintaining, optimizing, and evolving an AI-enabled search platform that supports internal users across audit, assurance, and professional services functions.
This role is ideal for someone who understands enterprise search technologies, enjoys solving operational and technical challenges, and can bridge support, administration, and emerging AI/search capabilities within a highly visible platform environment.
Responsibilities
Platform Administration & Support
Administer and support the LucidWorks enterprise search platform
Monitor search indexing, platform health, and system performance
Troubleshoot production issues, search relevance concerns, and operational tickets
Configure and maintain search schemas, crawlers, connectors, and site mappings
Support KTLO (Keep the Lights On) operational activities and ongoing platform stability
Coordinate with internal teams and external vendor resources as needed
Search Optimization & Enhancements
Improve search relevancy and content retrieval experiences
Assist with implementing enhancements to the search platform and related tooling
Support AI-enabled search functionality and emerging search technologies
Help evolve the platform toward a broader "content-as-a-service" knowledge repository model
Configure and optimize integrations across enterprise content repositories
Collaboration & Advisory
Work closely with business stakeholders to understand search and content retrieval needs
Partner with technical teams, product owners, and vendor resources to prioritize work
Provide operational guidance and recommendations around enterprise search best practices
Assist in documenting support processes, configurations, and operational procedures
Required Qualifications
Experience supporting enterprise search technologies such as LucidWorks, Elasticsearch, Solr, or similar platforms
Understanding of search indexing, relevance tuning, and content retrieval concepts
Experience troubleshooting production support issues within enterprise applications
Ability to work in both operational support and enhancement-focused environments
Strong communication and stakeholder interaction skills
Experience working within cloud-based or enterprise application ecosystems
Preferred Qualifications
Direct LucidWorks experience
Experience with Adobe Experience Manager (AEM) or Adobe Guides
Exposure to AI-enabled search or conversational search technologies
Familiarity with MCP/tool orchestration concepts or modern AI search tooling
Experience supporting enterprise content management or knowledge management platforms
Background supporting professional services, audit, compliance, or large enterprise environments
Ideal Candidate Profile
Strong administrator with technical troubleshooting capabilities
Comfortable operating in a KTLO/support-heavy environment while contributing to future-state improvements
Solutions-oriented mindset with strong ownership and accountability
Able to navigate both technical and business-facing conversations
Collaborative and adaptable within evolving organizational environments
