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As a Client Success Specialist you’ll be the main point of contact for clients—helping them understand campaign results, coordinating projects, and making sure their digital marketing delivers measurable results.
Key Responsibilities
Welcome and onboard new clients, setting expectations and project timelines.
Build and maintain strong client relationships through regular calls and updates.
Translate performance data into simple, actionable insights.
Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies.
Help manage Google Business Profile and Local Services Ads accounts.
Support website updates and approvals for client campaigns.
Participate in team discussions to improve client experience and internal processes.
Qualifications
1–3 years of experience in client service, account management, or digital marketing.
Basic knowledge of SEO, Google Ads, or websites (we’ll teach you the rest).
Excellent written and verbal communication skills.
Strong time-management and follow-up skills.
Bonus: Experience working with home services or small business clients.
Requirements
Enjoy connecting with people and helping them understand complex ideas.
Take initiative and can organize your work independently.
Thrive in a flexible, fast-paced, and collaborative environment.
Are curious about digital marketing and eager to learn more each day.
Appreciate a team culture that’s kind, accountable, and open to ideas.
Benefits
Base Salary: $65,000–$85,000 (depending on experience)
Quarterly Bonuses: Based on client satisfaction and retention
Remote Work: Flexible schedule and location
Career Growth: Defined Career Growth Path
Benefits: Health insurance, paid time off, and development resources
