Learning Technology Administrator

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Job Description:

  • Provide technical support to users with software-related questions or issues within the LMS
  • Regularly update, maintain, and improve learning systems and tools
  • Provide assistance to users, troubleshoot issues, and resolve technical problems
  • Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms
  • Generate and analyze reports on user activity, course completion rates, and other key metrics
  • Oversee and maintain data dashboards that track and present key performance metrics for organizational projects
  • Develop technical documentation and articles for a support knowledge base
  • Ensure the LMS meets organizational compliance standards and training requirements
  • Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively
  • Identify opportunities for system enhancements, test new features, and implement updates

Requirements:

  • 3 years' experience with LMS platforms, Smartsheet and Power BI
  • 3 years experience with Camtasia and Articulate
  • Strong technical troubleshooting skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Familiarity with e-learning standards and best practices
  • Familiarity with learning content files such as SCORM packages, xAPI files, HTML5 content, and other digital learning formats
  • Understanding of current social issues
  • Excellent interpersonal skills
  • Experience identifying customer needs and providing appropriate solutions
  • Experience managing communication with external and internal stakeholders (customers, product owner, executives, etc.)
  • Experience supporting a wide range of users with varying technology experience.
  • Bachelor's degree in Learning Design, Information Technology, Education, or a related field; or equivalent combination of education and experience.
  • Multimedia or Microlearning Certifications a plus.

Benefits:

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