Welcome to Jobs1u.joblagii.com We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Jobs1u.joblagii.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Jobs1u.joblagii.com, and we wish you success in your job search.
Assist management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures.
Assist staff with questions concerning processes and procedures.
Have a solid understanding of the Fair Debt Collections Practices Act.
Prepare periodic reports on team specific tasks/goals.
Perform collection functions as the department’s workload determines.
Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics.
Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
Communicate company policies and procedures in conjunction with collection tactics and practices.
Assist all members of collections staff with daily processes and procedures when required.
Assist management with the handling of owner requests and complaints.
Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff.
Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
Provide support for supervisors when they are out of office.
Assist in special projects as requested by management.
Requirements:
High School Diploma/GED
Excellent interpersonal and communication skills
Proficient in Word, Access and Excel
Must meet federal and state licensure requirements
Associate's Degree/College Diploma (useful)
3-5 years of experience (useful)
2+ years of supervisory experience (useful)
Experience in 3rd party collections (useful)
Experience in Timeshare/Vacation Ownership (useful)
Benefits:
Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
