Registered Nurse (RN) – Remote Care Management & Coordination
Location: remote
Job type: Contract
Job Summary: The Registered Nurse (RN) plays a critical role in delivering remote patient support, care management, and care coordination services for diverse patient populations. This position focuses on virtual engagement, chronic disease management, patient education, and proactive outreach to improve clinical outcomes and enhance the patient experience. The RN works collaboratively with multidisciplinary teams to ensure smooth care transitions, close clinical gaps, and address patient needs in a timely and compassionate manner.
Key Responsibilities:
- Provide telephonic and virtual patient assessments, care coordination, and ongoing monitoring for assigned patient populations.
- Deliver patient and family education related to conditions, treatment plans, medications, and self-management strategies.
- Develop, implement, and update individualized care plans based on clinical guidelines and patient needs.
- Monitor patient progress, escalate clinical concerns appropriately, and support early identification of deterioration or barriers to care.
- Coordinate services across providers, payers, and community resources to ensure continuity of care and adherence to care plans.
- Conduct outreach to close care gaps, schedule appointments, manage transitions of care, and support medication reconciliation.
- Document all interactions accurately and promptly in electronic health records (EHR) and care management platforms.
- Collaborate with clinical and operational team members to optimize workflows and patient engagement.
- Support quality improvement initiatives, performance metrics, and program-level reporting.
Performance Expectations:
- Maintain professionalism and compliance with licensure, regulatory requirements, and clinical care standards.
- Demonstrate exceptional communication skills and the ability to engage patients effectively in a remote environment.
- Use sound clinical judgment to triage patient needs, coordinate care, and escalate appropriately.
- Manage time, caseload, priorities, and documentation expectations efficiently.
- Operate digital tools, telehealth platforms, remote monitoring systems, and communication technologies with proficiency.
- Deliver a patient-centered experience, embodying empathy, clarity, and service excellence.
