Job Details
Salary: $20-30/hour
Company: Netflix
Location: Madison, USA
Educational Requirements: Bachelor's Degree
Overview
Over 200 million contributors worldwide love Netflix. Once they take a seat to observe or play, we want to make certain that nothing gets between them and their preferred suggestions, films, and games. Netflix customer service (CS) is here to assist customers while they are in want of assist. The CS era team sits below the CS company and is liable for making sure the proper CS tools and technology are in place and well-functioning to help the operation, increase, and scalability of the customer service business now and within the destiny.
Responsibilities
- Provide product control management for our knowledge management & content control structures consisting of features/abilities, data pipelines, APIs, and integrations.
- Help outline approach, capture requirements, clarify prioritization, perceive dependencies, mitigate risks and impediments, talk, and create a roadmap.
- Collaborate with each CS practical crew to better apprehend their vision and challenges and supply the first‑class feasible answers together.
- Manipulate the improvement and shipping of product functions thru near collaboration with our engineering and statistics scientist teams.
- Understand any variations in aid expectancies in exclusive regions around the sector, and tailor relevance as a result.
- Increase product management responsibility to other tools as commercial enterprise desires gift.
- Embodies the specific Netflix subculture.
Qualifications
- Five+ years of experience in product management for consumer or inner‑going through merchandise.
- Potential to make tough selections informed with the aid of each facts and judgment.
- Deep attention on turning in a noteworthy purchaser and agent enjoy.
- Tested record of executing initiatives that measurably stepped forward client and agent reports.
- Organizational management and affect without authority.
- Exquisite written and verbal commique abilities: exquisite memos and shows, an ability to construct accept as true with and create collaborative partnerships go‑functionally are extremely essential.
- Capacity to encourage, encourage and lead designers and engineers.
- Prior revel in running with KMS/CMS merchandise whether third birthday celebration or in-house construct.
- Prior revel in that specialize in customer support.
- Earlier experience working on excellent management structures is a plus.
- Experience running on international products is likewise useful.
