<p><strong>Role <u>ServiceNow Now Assist Technical Consultant</u></strong></p><p><strong>Location :- Remote, USA</strong></p><p>Need Only Visa Independent consultant - No C2C</p><p><br></p><ul><li><strong><br>Mandatory requirement to have active AI -MicroCertificatio</strong></li></ul><p><strong>n</strong></p><p><strong> Experience Required</strong></p><p>:4–10 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions</p><p><strong>.Key Responsibilities</strong></p><ul><li>:Design, configure, and implement ServiceNow Now Assist solutions across ITSM, HRSD, CSM, ITOM, and Employee Workflows</li><li>.Lead customer workshops to identify AI and automation opportunities within ServiceNow</li><li>.Configure and deploy</li><li>:Now Assist for ITS</li><li>MNow Assist for HRS</li><li>DNow Assist for CS</li><li>MGenerative AI Controlle</li><li>rAI Searc</li><li>hVirtual Agen</li><li>tAgent Assis</li><li>tPredictive Intelligenc</li><li>eKnowledge Recommendation</li><li>sBuild and optimize AI-driven workflows to improve employee and agent productivity</li><li>.Configure prompt engineering, AI capabilities, summarization, content generation, and recommendation use cases</li><li>.Collaborate with architects and business stakeholders to define GenAI adoption strategies</li><li>.Integrate ServiceNow with enterprise AI platforms and LLM services where required</li><li>.Configure and maintain AI Search indexes, search sources, and relevance tuning</li><li>.Support governance, security, compliance, and responsible AI implementation within the ServiceNow platform</li><li>.Develop reusable AI use cases aligned with ServiceNow and HCL best practices</li><li>.Perform testing, validation, monitoring, and optimization of AI-enabled solutions</li><li>.Support production deployments and hypercare activities</li></ul><p><br></p><p><br></p><p><strong>.<br>Required Skills & Qualification</strong></p><ul><li>s:Strong hands-on experience on the ServiceNow platfor</li><li>m.Experience implementing Now Assist capabilities across one or more ServiceNow product</li><li>s.Strong understanding o</li><li>f:Generative AI concep</li><li>tsLarge Language Models (LLM</li><li>s)Prompt Engineeri</li><li>ngAI Governance and Responsible </li><li>AIExperience configurin</li><li>g:Now Assi</li><li>stAI Sear</li><li>chVirtual Age</li><li>ntPredictive Intelligen</li><li>ceAgent Assi</li><li>stExpertise i</li><li>n:JavaScri</li><li>ptGlide AP</li><li>IsFlow Design</li><li>erIntegration H</li><li>ubREST/SOAP AP</li><li>IsExperience creating AI-driven workflows and automation use case</li><li>s.Strong knowledge of ServiceNow platform architecture and securit</li><li>y.Experience with Service Portal and UI Builde</li><li>r.Strong analytical, troubleshooting, and communication skill</li><li>s.Ability to work directly with clients and business stakeholders to identify AI-enabled transformation opportunitie</li></ul><p><br></p><p><strong>s.<br>Preferred Experien</strong></p><ul><li>ce:End-to-end implementation of Now Assist solutio</li><li>ns.AI Search implementation and relevance optimizati</li><li>on.Virtual Agent implementation and conversational AI desi</li><li>gn.Knowledge Management transformation using Gen</li><li>AI.Experience implementing AI use cases </li><li>in:I</li><li>TSMH</li><li>RSD</li><li>CSM</li><li>SPMI</li><li>TOMExperience integrating ServiceNow with Azure OpenAI or enterprise AI platfor</li><li>ms.Exposure to Retrieval-Augmented Generation (RAG), Knowledge Management, and Content Generation use cas</li><li>es.Experience working in Agile/Scrum methodologi</li></ul><p><br></p>es.
