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Note: The job is a remote job and is open to candidates in USA. Asana is a leading platform for human + AI collaboration, seeking an AI Implementation Manager to join their newly formed team. This role involves working with enterprise customers to design, deploy, and scale AI workflows, ensuring rapid deployment and measurable business outcomes while serving as a strategic thought partner.
Responsibilities
Accelerate Time to First Value: Lead customer engagements from post-sale ideation through immediate delivery, ensuring rapid deployment and measurable initial business outcomes
Implementation Planning & Execution: Develop a deep understanding of IT and service management workflows, to bring customers high-value AI use cases, relevant success metrics, and structured onboarding paths
Configuration & Migration Guidance: Provide tactical, hands-on guidance to help customers configure their environments and seamlessly migrate legacy workflows or data into our AI platform
Risk Mitigation & Deployment Governance: Proactively identify technical, process, and adoption risks during deployment; implement mitigation strategies to prevent project stalls
Build the Playbook: Document best practices, technical configurations, and change management frameworks to build a comprehensive, reusable playbook for future hires and scaling customers
Drive Change Management: Help customers navigate the people, process, and technology shifts required to move from basic tool adoption to genuine, AI-enabled productivity
Product Feedback Loop: Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy
Collaborate with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes
Skills
3+ Years of Experience: Demonstrated success in a technical Customer Success, Implementation, Technical Account Management, or Management Consulting role
Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day
AI Adoption & Consulting Expertise: Experience helping customers evaluate, adopt, or scale AI/ML tools in their workflows, with a strong ability to translate AI capabilities into executive storytelling and ROI framing
Change Management for Tech Transitions: Proven ability to guide complex organizations through process and behavioral shifts, specifically as technology and AI capabilities evolve
Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences
Technical & Data Acumen: Highly data literate; comfortable working with usage data, analytics, and data integration patterns
Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time
Strategic Communication: Seamlessly navigate between deep technical conversations with developers and ROI-focused presentations with C-level executives
Familiarity with AI/ML concepts, Python, or SQL is a major plus
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Benefits
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
Company Overview
Asana is a software company that specializes in the fields of work management, productivity, team goals, and project execution. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://asana.com.
Company H1B Sponsorship
Asana has a track record of offering H1B sponsorships, with 18 in 2026, 47 in 2025, 81 in 2024, 82 in 2023, 93 in 2022, 51 in 2021, 41 in 2020. Please note that this does not guarantee sponsorship for this specific role.
