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Join our dynamic team as a Remote Live Chat Customer Service Representative and be a crucial part of the UPS Work From Home initiative. In this role, you will provide exceptional customer service through live chat interactions, ensuring a positive experience for UPS customers. This is a fantastic opportunity to work from the comfort of your home while contributing to the world-renowned UPS brand.
<strong>What You Will Do:</strong>
<ul>
<li>Engage with customers via live chat to address inquiries, resolve issues, and provide information about UPS services.</li>
<li>Demonstrate excellent communication skills to assist customers in a professional and courteous manner.</li>
<li>Utilize problem-solving skills to handle a variety of customer concerns and ensure a seamless experience.</li>
<li>Collaborate with cross-functional teams to escalate and resolve complex issues when necessary.</li>
<li>Maintain accurate and detailed records of customer interactions.</li>
</ul>
<strong>Responsibilities:</strong>
<ul>
<li>Respond promptly to customer inquiries through live chat.</li>
<li>Provide accurate information regarding UPS services, shipments, and policies.</li>
<li>Resolve customer issues in a timely and efficient manner.</li>
<li>Collaborate with team members to share insights and improve overall customer satisfaction.</li>
<li>Adhere to established guidelines and procedures for customer interactions.</li>
<li>Meet and exceed performance targets related to customer service metrics.</li>
</ul>
<strong>Requirements:</strong>
<ul>
<li>Proven experience in customer service, preferably in a live chat or online support role.</li>
<li>Excellent written communication skills with a keen attention to detail.</li>
<li>Ability to multitask and prioritize in a fast-paced environment.</li>
<li>Proficient in using live chat platforms and customer service software.</li>
<li>Strong problem-solving skills and the ability to think on your feet.</li>
<li>Availability to work flexible hours, including evenings and weekends.</li>
</ul>
<strong>Perks:</strong>
<ul>
<li>Work from the comfort of your home.</li>
<li>Competitive salary with performance-based incentives.</li>
<li>Training and development opportunities to enhance your skills.</li>
<li>Access to employee assistance programs and wellness initiatives.</li>
<li>Exciting career growth prospects within a global logistics leader.</li>
</ul>
<strong>Benefits:</strong>
<ul>
<li>Health, dental, and vision insurance.</li>
<li>401(k) retirement savings plan.</li>
<li>Paid time off and holidays.</li>
<li>Employee discounts on UPS services and partner products.</li>
</ul>
<strong>How to Apply:</strong> If you're ready to embark on an exciting remote career with UPS, apply now by submitting your resume and a cover letter highlighting your relevant experience. Join us in delivering exceptional service and making a difference in the lives of UPS customers around the world.
