## ESSENTIAL DUTIES AND RESPONSIBILITIES
📍Ability to understand the current state of ATMs to fully diagnose problems for resolution
📍Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
📍Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
## EDUCATION, EXPERIENCE & REQUIREMENTS
📍Bachelors' degree preferred, High School diploma or equivalent required.
📍1-year prior customer service/call center work experience required, preferably in a technical environment.
📍Previous handling of inbound and outbound call center phones preferred.
📍Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
📍Ability to type a minimum of 50wpm.
📍Demonstrate independent decision-making skills.
📍Ability to work various shifts, including days, evening, weekends, and holidays.
📍Must be able to successfully pass all applicable background screening tests.
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