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A highly organized Startup Generalist who can bring structure, momentum, and clear communication across a busy, multi-department environment. This is a Chief-of-Staff-style role with broader scope. You'll partner closely with founders/CEO, jump into whatever needs solving (strategy, ops, comms, hiring, special projects), build systems where none exist, and act as a general-purpose operator. Ideal for someone who thrives in ambiguity and wants exposure across the entire business.
Key Responsibilities
Partner directly with the founder/CEO across strategy, operations, communications, and special projects
Coordinate day-to-day activity across sales, installation, purchasing, service, vendors, and leadership
Build operational dashboards and systems where none exist (priorities, schedules, vendor updates, job statuses)
Run customer and franchise communications: triage, respond, ensure follow-through
Provide general administrative support; close cross-departmental loops; standardize internal processes
Support the CEO with inbox triage, calendar, deadline tracking, prioritization, and communication prep
Coordinate travel, light personal admin, and occasional home-related support
Pick up ad hoc projects across hiring, marketing, finance, and product as priorities shift
Identify gaps in the organization and propose where to invest next
Required Qualifications
3-5 years of proven experience as an Operations Specialist, Chief of Staff, Executive Assistant, or Startup Generalist
Strong organizational and project coordination skills across multiple workstreams
Proactive, resourceful, and comfortable working independently with minimal oversight
Excellent verbal and written communication across departments and stakeholders
Tech-savvy; comfortable learning new tools quickly
Customer service mindset; ensures issues are followed through
Basic familiarity with bookkeeping (or willingness to learn)
Fully fluent in English
Ability to commit long-term and full-time
Preferred Qualifications
Prior experience at an early-stage startup (Seed to Series B)
Exposure to multiple business functions (ops, marketing, sales, hiring, finance)
Familiarity with founder-led environments and startup ambiguity
Tools & Technologies
Notion, Airtable, Asana, ClickUp, Google Workspace, Slack, Loom, QuickBooks (light), Calendly, Zapier or Make, ChatGPT or Claude
Core Competencies
Comfortable with broad scope and ambiguity
Builder of systems where none exist
Strong founder-radar: knows what to escalate vs. solve
Strategic curiosity paired with execution discipline
Discreet and trustworthy with sensitive information
What We Offer
Best salaries in the industry
Work from anywhere permanently
Opportunities for growth and advancement
A fast-paced and collaborative environment
A warm, people-first company culture
Get paid in your currency of choice
Full benefits
This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.
