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Staff Designer, Vehicle Shopping and Service Experience
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Staff Designer, Vehicle Shopping and Service Experience
Human Interface Design Studio
About the Team
GM’s Human Interface Design Studio is hiring a Staff Designer to shape the future of our global web and app experiences.
We design how customers discover, shop for, purchase, and service their vehicles across markets. Our work spans web and mobile and sits at the center of GM’s digital commerce ecosystem. We are modernizing how vehicle shopping and ownership feels in a digital world. This role plays a critical part in defining that future.
What You’ll Do
This is a hands-on senior design role with enterprise impact. You will operate as a design leader through craft, clarity, and influence.
You will lead the design of vehicle discovery, shopping, and service experiences, shaping how customers engage with GM across key moments in their ownership journey. You will work alongside designers and cross-functional partners to refine flows, elevate visual and interaction craft, and ensure the work reflects a clear, cohesive point of view.
You will:
Set and champion experience direction across web and mobile
Personally design and drive high-quality visual, interaction, and motion design
Lead complex initiatives from concept through delivery
Translate research, data, and business strategy into clear experience decisions
Influence cross-functional partners and align teams around compelling solutions
Elevate design standards through critique, prototyping, and hands-on contribution
Navigate ambiguity and modernize legacy systems with clarity and intention
Drive measurable customer and business impact
Key Characteristics
A senior product designer with a track record of shaping and shipping high-impact digital products at scale
Strong command of visual fundamentals, interaction design, and motion
Able to move seamlessly between system-level thinking and pixel-level precision
Comfortable leading large, ambiguous initiatives without formal authority
Clear, confident communicator who can influence senior stakeholders
Motivated by raising standards and building durable experience foundations
Responsibilities
Lead end-to-end design for complex, cross-platform vehicle shopping and service initiatives
Define scalable experience patterns and contribute to system evolution across web and mobile
Drive alignment across product, engineering, and business partners
Lead design reviews and contribute to raising the overall craft bar
Build interactive prototypes to validate direction and accelerate decision-making
Ensure accessibility and inclusive design are embedded in the work
Serve as a trusted design partner to senior leaders
Foster team growth through supportive feedback and productive collaboration
Your Skills & Abilities (Required Qualifications)
10 or more years designing digital products for web and or mobile
Strong portfolio demonstrating systems thinking, craft, and shipped digital products
Proven experience delivering measurable business and customer impact
Deep knowledge of UX principles, usability heuristics, and commerce best practices
Exceptional eye for layout, hierarchy, typography, and visual coherence
Experience building interactive prototypes and incorporating motion
Strong storytelling and senior-level presentation skills
Ability to influence cross-functional leaders in complex environments
Proficiency in Figma and Adobe Creative Suite
What Can Give You a Competitive Advantage (Preferred Qualifications)
Experience working within complex global brands
Background in automotive or large-scale digital ecosystems
Experience modernizing legacy systems or scaling digital commerce platforms
Compensation:
The expected base compensation for this role is: ($159,400 - 244,500). Actual base compensation within the identified range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more