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ServiceNow Technical Writer( Remote, But Need Certified Candidate)
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Galaxy Infotech INC, is seeking the following. Apply via Dice today! T+S USC Candidates must have active certification, i need their copy or that email where their certs could be shown. Need LInkedIn that matches resume. Seeking a detail-oriented ServiceNow Technical Writer to create, maintain, and manage high-quality documentation for the ServiceNow platform. This role will support IT, business, and end users by producing clear, accurate, and user-friendly content that drives platform adoption, operational efficiency, and compliance. The ideal candidate has experience documenting ServiceNow processes, workflows, and configurations , and can translate complex technical concepts into easy-to-understand materials for diverse audiences. Key Responsibilities • Develop and maintain technical and functional documentation for the ServiceNow platform • Create a variety of content, including • User guides and training materials • Process documentation and SOPs • Knowledge base articles • Release notes and change documentation • Collaborate with developers, administrators, business analysts, and stakeholders to gather information • Translate complex technical concepts into clear, concise, and user-friendly content • Document workflows, configurations, integrations, and system processes • Support knowledge management and self-service initiatives within ServiceNow • Ensure documentation aligns with governance, compliance, and healthcare standards (HIPAA) • Maintain version control and ensure documentation is current and accurate • Assist with training materials and end-user adoption efforts • Standardize documentation templates and best practices Required Qualifications • 3 5 years of experience as a Technical Writer, preferably in IT or ServiceNow environments • Experience creating documentation for enterprise software platforms • Strong ability to translate technical concepts into business-friendly language • Experience with • Process documentation and SOP creation • Knowledge management systems • Excellent writing, editing, and organizational skills • Strong attention to detail and ability to manage multiple deliverables Preferred Qualifications • Experience with ServiceNow platform documentation • Familiarity with ITIL processes (Incident, Change, Problem, etc.) • Experience in healthcare environments • Exposure to tools like Confluence, SharePoint, or similar documentation platforms • Basic understanding of workflows, APIs, or system integrations • Experience supporting Agile teams Ideal Candidate Profile • Clear, concise communicator with a passion for documentation excellence • Detail-oriented and highly organized • Able to work with both technical and non-technical stakeholders • Proactive and committed to continuous improvement Apply tot his job Apply To this Job
