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Welcome to UMass Memorial Health – Where Every Role Is a CaregiverAt UMass Memorial Health, we believe that excellence in patient care begins with the people who choose to serve every day.
With more than 16,000 dedicated professionals, we are the premier health system of Central Massachusetts, renowned for cutting‑edge research, top‑tier academic programs, and an unwavering commitment to the wellbeing of our community.Our culture is built on a set of six Standards of Respect – Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind .
Whether you are a seasoned clinician, a student, or a contingent worker, you will be welcomed as a valued caregiver whose contributions matter.Why This Role Is UniqueThe Remote Patient Safety Observer position is more than a job; it is a vital component of our patient‑centred safety network.
Working from the comfort of your home during the evening shift (2 p.m.
– 11 p.m.) you will provide vigilant oversight for patients in the Emergency Department and Medical‑Surgical units, ensuring a safe, respectful, and comforting environment.We are looking for compassionate individuals who thrive in fast‑paced environments, possess strong interpersonal skills, and are eager to make a real difference in people’s lives—all while enjoying the flexibility of a remote, part‑time schedule.Role OverviewPosition Title: Remote Patient Safety Observer – Evening Shift (32 hrs per week)Department: Patient Safety & Observation, Emergency Department (ED) & Medical‑Surgical (MS) UnitsLocation: Remote (Work‑from‑home)Employment Type: Non‑Exempt, Part‑Time (32 hours weekly)Compensation: Competitive hourly wage plus potential signing bonus (eligibility confirmed during interview)Key Benefits of Joining Our Team• Flexible evening schedule that fits around school, caregiving, or other commitments.• Opportunity to work remotely while still being an integral part of a world‑class health system.• Comprehensive health, dental, and vision plans for part‑time staff.• Access to continuous learning resources, including online training, webinars, and tuition assistance.• Employee assistance programs, wellness initiatives, and mental‑health support.• Potential for career advancement into nursing, patient advocacy, or health‑information roles.Core Responsibilities – What Your Day Will Look LikeAs a Remote Patient Safety Observer, you will be the eyes and ears for patients who require continuous supervision.
Your primary mission is to protect patient safety, promote dignity, and support the clinical team.• Human‑Centred Interaction: Introduce yourself by name, make eye contact, and consistently display respectful, empathetic, and caring communication with patients and their families.• Continuous Visual Monitoring: Remain within the patient’s visual field at all times, including bathroom visits and transport, to detect any signs of suicidal ideation, violent behavior, or self‑harm.• Safety Checks: Perform systematic 15‑minute checks, accurately documenting observations, vital signs, and any concerns in the electronic health record (EHR).• Visitor Oversight: Ensure that visitors do not bring prohibited items (weapons, illicit drugs, sharps) into patient areas, safeguarding a therapeutic environment.• Collaboration with Clinical Staff: Follow directions from the nurse in charge, report any safety concerns immediately, and assist with patient transport when instructed.• Multi‑Patient Management: When authorized by licensed staff, monitor more than one patient simultaneously, balancing vigilance with effective documentation.• Ancillary Support: During periods without direct patient observation, assist with tasks such as bed-making, restocking supplies, and supporting transport logistics.• Floating Assignments: Flexibly rotate among high‑need areas within the ED and MS units, adapting quickly to varying patient volumes and acuities.• Advocacy and Dignity: Uphold patient dignity at all times; be an advocate for those who may be unable to voice their needs.Essential Qualifications – What You Must Have• Education: High school diploma or equivalent (GED) is required.• Certification: Current CPR certification; must be obtained within six months of hire if not already held.• Legal Eligibility: Must be authorized to work in the United States.• Technical Requirements: Reliable high‑speed internet connection, a quiet home workspace, and a webcam compatible with our secure video‑monitoring platform.• Communication Skills: Excellent verbal and written communication; ability to convey empathy and reassurance over virtual platforms.• Physical Capability: Ability to sit for extended periods, occasional standing or walking, and lift up to 25 lb for equipment handling.Preferred Qualifications – What Will Make You Shine• Prior experience in a healthcare environment, such as patient escort, volunteer, or unit aide.• Knowledge of basic patient safety protocols, HIPAA privacy standa
