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<strong>Overview<br><br></strong>The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.<br><br><strong>In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:<br><br></strong><ul><li> Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided</li><li> Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions</li><li> Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability</li><li> Conduct code reviews, do changes to the codebase and maintain code repositories</li><li> Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards</li><li> Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications</li><li> Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability</li><li> Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects<br><br></li></ul><strong>Your Contribution To The Team<br><br></strong><ul><li> A collaborative spirit and excellent communication skills.</li><li> The ability to handle end to end SDLC phases from requirement gathering to implementation.</li><li> A knack for translating complex requirements into actionable development tasks.</li><li> A passion for design and hands-on coding experience</li><li> A proactive approach to testing, troubleshooting, and refining our applications.</li><li> The ability to work with cross-functional teams and do software integration.<br><br></li></ul><strong>Required Skill And Experience<br><br></strong>Experience in Software development focused on NodeJS, SQL, MongoDB technical experience<br><br><strong>Preferred Skill And Experience<br><br></strong>Monitoring of technical and business events/metrics<br><br>Monitoring of alerts and taking necessary actions<br><br>Customer/Store Reps interaction on call and email and Teams<br><br>Incident Resolution/Tasks handling/ Bug Fixes as per L3 level<br><br>Anchoring the Critical Incident calls/issues as per Client process<br><br>AWS Cloud Watch log analysis and New Relic observability tool monitoring<br><br>Newrelic dashboard creation, Pager Duty experience<br><br>Should be OK for support project<br><br>Strong analytical, oral, and communication skills.<br><br>Ability to work in team in diverse/ multiple stakeholder environment<br><br>Self-learner with effective time management skills.<br><br>Strong problem-solving skills and the ability to provide effective solutions<br><br>Experience and desire to work in a Global delivery environment<br><br><strong>Additional Required Qualifications<br><br></strong><ul><li> Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.</li><li> This position may require relocation and/or travel to work/project location.</li><li> Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.<br><br></li></ul><strong>Benefits<br><br></strong>Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:<br><br><ul><li>Medical/Dental/Vision/Life Insurance</li><li>Long-term/Short-term Disability</li><li>Health and Dependent Care Reimbursement Accounts</li><li>Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)</li><li>401(k) plan and contributions dependent on salary level</li><li>Paid holidays plus Paid Time Off<br><br></li></ul><strong>About Us<br><br></strong>Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.<br><br><strong>EEO<br><br></strong>Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
