Medical Front Desk / Admin Assistant

This is a remote position. Our client is looking for a skilled and organized Medical Front Desk / Admin Assistant to support their medical practice. This position is ideal for someone who thrives in a fast-paced, independent role and possesses excellent customer service and administrative skills. The practice is well-known for its commitment to providing top-tier care and a supportive work environment, making it a great opportunity for professionals looking to contribute to meaningful healthcare services.Responsibilities • Answer inbound calls and emails professionally, ensuring patient queries are handled promptly. • Schedule, reschedule, and confirm appointments efficiently. • Respond to patient messages across multiple channels (phone, text, patient portal, email). • Prepare patient charts before appointments, ensuring all information is up-to-date. • Upload scribe notes, lab results, patient handouts, and care plans into the system. • Order and schedule lab tests according to provider instructions. • Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions. • Provide service estimates and process patient payments as needed. • Conduct post-visit clarity calls to ensure patient satisfaction. • Lead discovery calls with prospective patients to provide necessary information. • Respond to prospect inquiries via email, phone, and social media. • Create patient education materials and Canva graphics to enhance patient experience. • Receive and send faxes and coordinate patient referrals. • Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations. • Support in-office clinic workflows as needed. • Assist the medical team with administrative and operational tasks as required. Requirements Requirements • Strong organizational skills and attention to detail. • Ability to work independently with minimal supervision. • Excellent problem-solving and customer service skills. • Professional, positive, and solution-oriented attitude. • Outstanding time management and task prioritization abilities. • Excellent communication skills, both written and verbal. • Strict adherence to confidentiality and HIPAA standards. • Ability to handle multiple tasks simultaneously while maintaining high accuracy. Qualifications • Experience with Cyrbil EHR, RingCentral, and Google Suite is preferred. • Previous experience in a medical front desk or administrative role is a plus. • Ability to adapt and be cross-trained in various tasks within the practice. • Proven ability to manage administrative duties while providing excellent customer service. Benefits • Part-time position • 100% remote work • Access to continuous learning and professional development • Opportunity to make a meaningful impact on a growing medical practice Apply To This Job