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<p style="min-height:1.5em">We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>The role</strong></p><p style="min-height:1.5em">We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What you’ll do</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support</p></li><li><p style="min-height:1.5em">Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own</p></li><li><p style="min-height:1.5em">Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition</p></li><li><p style="min-height:1.5em">Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast</p></li><li><p style="min-height:1.5em">Maintain spotless booking records and airtight follow-through: nothing falls through the cracks</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Who you are</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time</p></li><li><p style="min-height:1.5em">3+ years in luxury travel, high-end hospitality, or a concierge environment</p></li><li><p style="min-height:1.5em">Fast, organized, and calm when everything is happening at once</p></li><li><p style="min-height:1.5em">A natural communicator who matches the tone and expectations of sophisticated, demanding clients</p></li><li><p style="min-height:1.5em">Available for rotating shifts including evenings and weekends</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>How success is measured</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits.</p></li><li><p style="min-height:1.5em">Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error.</p></li><li><p style="min-height:1.5em">Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Why Atlas</strong></p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.</p>
