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Air & Sea Freight is looking for a reliable, experienced, and highly organized Logistics Support Specialist to support daily freight forwarding and logistics operations. This person will serve as a key right-hand support role to management and will be responsible for helping oversee shipments, coordinate with carriers, agents, clients, warehouses, and vendors, and ensure that day-to-day operations run smoothly without constant supervision.
The ideal candidate must have 3–5 years of hands-on logistics operations experience and be comfortable managing multiple shipments, solving operational issues, and communicating professionally with clients and partners. This role requires someone proactive, detail-oriented, accountable, and capable of taking ownership of the operations side of the business when management is not immediately available.
Key Responsibilities
Coordinate daily logistics operations for air, ocean, trucking, drayage, warehousing, and special project shipments.
Communicate with clients, carriers, airlines, steamship lines, overseas agents, customs brokers, warehouses, and vendors.
Track and monitor shipments from origin to final delivery, ensuring timely updates and issue resolution.
Assist with booking shipments, requesting rates, preparing documentation, and coordinating pickups and deliveries.
Handle operational problems quickly, including delays, missed pickups, carrier issues, documentation errors, and client requests.
Support management by taking ownership of daily operations and reducing the need for constant oversight.
Maintain accurate shipment records, email communication, documents, and internal notes.
Follow up with clients and partners to ensure high service levels and professional communication.
Help prepare quotes, shipment updates, delivery confirmations, and operational reports when needed.
Coordinate closely with customs brokers to support smooth import and export clearance processes.
Ensure compliance with company procedures, client requirements, and logistics best practices.
Prioritize urgent shipments and manage multiple operational tasks at the same time.
Act as a dependable point of contact for clients and partners when management is unavailable.
