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<p><strong>Job Title: IT </strong>Help desk Specialist <br><strong>Employment Type: </strong>Contractual (with potential for extension based on performance) <br><strong>Work Schedule: </strong>US Business Hours (e.g., PST/EST) <br><strong>Location:</strong> India <br><strong>Work Setup: </strong>Remote <br> <br><strong>Position Overview</strong> </p>
<p>We are looking for a reliable and proactive IT Support Specialist to provide technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems, working on tickets, and ensuring a smooth and efficient technology experience for all users. </p>
<p>This is a contractual role with the possibility of extension based on performance and business needs. </p>
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<p><strong>Key Responsibilities</strong> </p>
<ul><li>Provide day-to-day technical support to end-users via email, chat, or ticketing systems </li></ul>
<ul><li>Troubleshoot and resolve hardware, software, and network issues </li></ul>
<ul><li>Install, configure, and maintain computer systems, applications, and devices </li></ul>
<ul><li>Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365) </li></ul>
<ul><li>Support onboarding and offboarding of employees (account setup, equipment provisioning) </li></ul>
<ul><li>Monitor and respond to IT support tickets in a timely manner </li></ul>
<ul><li>Maintain IT documentation, SOPs, and knowledge base articles </li></ul>
<ul><li>Assist with system updates, patches, and basic cybersecurity practices </li></ul>
<ul><li>Escalate complex issues to senior IT personnel when necessary </li></ul>
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<p><strong>Qualifications</strong> </p>
<ul><li>Proven experience in IT support, help desk, or technical support roles </li></ul>
<ul><li>Strong knowledge of Windows and/or macOS environments </li></ul>
<ul><li>Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.) </li></ul>
<ul><li>Basic understanding of networking concepts (VPN, DNS, IP configuration) </li></ul>
<ul><li>Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management) </li></ul>
<ul><li>Strong problem-solving and troubleshooting skills </li></ul>
<ul><li>Excellent communication skills, with the ability to explain technical issues clearly </li></ul>
<ul><li>Ability to work independently in a remote, fast-paced environment </li></ul>
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<p><strong>Preferred Qualifications</strong> </p>
<ul><li><strong>(Insert years of experience)</strong> Experience supporting remote or global teams </li></ul>
<ul><li>Basic knowledge of cybersecurity best practices </li></ul>
<ul><li>Relevant certifications (e.g., CompTIA A+, ITIL) are a plus </li></ul>
<ul><li>Experience with device management tools (e.g., Intune, Jamf) </li></ul>
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<p><strong>What We Offer</strong> </p>
<ul><li>100% remote work setup </li></ul>
<ul><li><strong>(Insert Budget)</strong> </li></ul>
<ul><li>Exposure to international teams and systems </li></ul>
<ul><li>Opportunity for contract extension based on performance </li></ul>
<ul><li>Dynamic and collaborative work environment </li></ul>
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<p> <strong>Join Us </strong> </p>
<p><em>Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported.</em> At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders. </p>
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