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<p>The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.</p>
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<p>This is a fully remote position. <u><strong>Employees must be located in Iowa</strong></u> (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. <strong>Work hours are</strong> <strong>Monday-Friday 8:00am-5:00pm </strong>with the potential of overtime.</p>
<p></p><p><br></p><b>Position Responsibilities may include, but not limited to</b><ul>
<li>Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed</li>
<li>Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information</li>
<li>Troubleshoot and resolve account issues as required</li>
<li>Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance</li>
<li>Assist other departments for Intake-related inquiries</li>
</ul><p><br></p><b>Required Skills and Experience</b><ul>
<li>High school diploma or equivalent</li>
<li>Basic Microsoft Office skills</li>
<li>Previous Data Entry skills</li>
<li>Strong analytical skills with high attention to detail and accuracy</li>
<li>Ability to problem solve issues in a timely manner</li>
<li>Ability to navigate multiple computer systems, applications, and utilize search tools to find information</li>
<li>Strong verbal, written, and interpersonal communication skills</li>
<li>Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment</li>
<li>Ability to achieve high production and quality standards</li>
<li>Ability to work effectively in both a team and individual environment</li>
<li>Sincerity and passion for helping people</li>
<li>Prior experience adhering to company policies and showing core values</li>
<li>Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits</li>
<li>Must have a quiet workspace that is free from distraction</li>
</ul><p><br></p><b>Preferred Skills and Experience</b><ul>
<li>Some college experience or equivalent</li>
<li>Medical Billing terminology</li>
</ul><p><br></p><b>Physical Requirements</b><ul>
<li>Repetitive motions that include the wrists, hands and/or fingers</li>
<li>Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods</li>
<li>Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus</li>
</ul><p><br></p><b>Our team members enjoy:</b><ul>
<li>Free Breakfast & Lunch</li>
<li>Casual Dress Code</li>
<li>Tiered growth path for promotion starting Day 1</li>
<li>Eligible for Referral Bonuses starting Day 1</li>
<li>Weekly paychecks</li>
<li>PTO, 401k, & a Full benefits package</li>
</ul><p><br></p><p></p>
<p><strong style="font-size: 18px;">Company Overview</strong></p>
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<p><span style="font-size: 10pt;">Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.</span></p>
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<p><strong style="font-size: 18px;">EEO</strong></p>
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<p><span style="font-size: 10pt;">Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.</span></p>
