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We are looking for a highly detail-oriented Executive Operations Manager to serve as the operational right hand to the CEO across marketing, retail sales execution, and executive administration. Unlike a generalist EA or Operations Manager, this role demands a unique blend: trafficking marketing initiatives, managing EDI/retailer portals and invoicing, coordinating with agencies, and handling executive logistics with precision. This is a high-trust, high-visibility role for a candidate who excels in both strategic coordination and hands-on execution.
Key Responsibilities
Traffic marketing initiatives across PR, social media, CRM, wholesale, and agency partners
Maintain a master marketing calendar and product launch tracker
Ensure alignment across messaging, campaign timelines, and deliverables
Prepare concise executive summaries for CEO review
Convert strategic direction into clear briefs for internal and external partners
Track campaign KPIs and ensure reporting is delivered on time
Manage incoming retailer orders from national and independent accounts
Oversee EDI systems and retailer portals (e.g., RangeMe, SPS Commerce, retailer-specific portals)
Coordinate invoicing, ensure billing accuracy, track payment timelines and receivables
Liaise with fulfillment partners to confirm shipment timelines
Maintain retailer documentation and compliance requirements
Prepare sell-through and retail performance summaries
Track agency invoices and marketing-related expenses; coordinate with accounting on payments
Manage CEO calendar, scheduling, travel (flights, hotels, transportation), agendas, and post-meeting summaries
Required Qualifications
4-8 years of experience in operations, marketing operations, sales operations, or executive support
Experience managing EDI systems and retailer invoicing (strongly preferred)
Strong project management skills across multiple concurrent workstreams
Excellent written communication and executive summary capabilities
Advanced organization and attention to detail
Experience working with marketing agencies or cross-functional marketing teams
Fully fluent in English
Ability to commit long-term and full-time
Preferred Qualifications
Background in CPG, retail, or beauty/wellness brands
Experience with retailer portals such as SPS Commerce, RangeMe, Faire, or specific retailer systems
Familiarity with Shopify, NetSuite, or QuickBooks for sales/finance reconciliation
Tools & Technologies
EDI platforms (SPS Commerce, retailer portals), Shopify, NetSuite, QuickBooks, Google Workspace, Microsoft Office, Asana, Notion, Slack, Zoom, Klaviyo or HubSpot
Core Competencies
Discreet right hand to the CEO
Equally comfortable in marketing strategy and finance reconciliation
Highly structured and follow-through driven
Skilled at translating strategy into briefs and trackers
Trustworthy with confidential commercial details
What We Offer
Best salaries in the industry
Work from anywhere permanently
Opportunities for growth and advancement
A fast-paced and collaborative environment
A warm, people-first company culture
Get paid in your currency of choice
Full benefits
This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.
