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<strong>Job Description<br><br></strong>Must Have Technical/Functional Skills<br><br>Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)<br><br>Customer handling skill<br><br>Problem solving<br><br>Excellent Communication<br><br>Roles & Responsibilities<br><br><ul><li> Willingness to work in flexible shift schedules and available for on call support</li><li> Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.</li><li> Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.</li><li> Manage and troubleshoot Citrix Virtual Apps and Desktops.</li><li> Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.</li><li> Provide comprehensive support for end-user hardware, software, and peripherals.</li><li> Support mobile technologies such as iOS devices, Workspace ONE, and Intune.</li><li> Experience in handling tickets via ITSM tool preferably Service Now</li><li> Ability to work independently and manage tasks effectively.</li><li> Experience working with a team in a larger IT environment.</li><li> Experience working with video conferencing systems from companies like Poly and Cisco.</li><li> Good communication skills, able to interact with different IT customers, including leadership.</li><li> Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS</li><li> Knowledge of Microsoft Endpoint Configuration Manager and JAMF.</li><li> Some familiarity with Citrix Virtual Apps and Desktops.</li><li> Experience helping users with their computers, software, and devices<br><br></li></ul>Salary Range: $65,000-$70,000 a year<br><br><strong>TCS Employee Benefits Summary<br><br></strong>Discretionary Annual Incentive.<br><br>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.<br><br>Family Support: Maternal & Parental Leaves.<br><br>Insurance Options: Auto & Home Insurance, Identity Theft Protection.<br><br>Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.<br><br>Time Off: Vacation, Time Off, Sick Leave & Holidays.<br><br>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.<br><br><strong>Qualifications: </strong>BACHELOR OF COMPUTER SCIENCE<br><br>
