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CONTRACT - Online Merchandising Specialist - Nintendo Stores
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About the position
This position is part of Nintendo of America’s eCommerce team and will provide support for the Nintendo Store. The role involves auditing the product catalog for accuracy, managing identified issues, executing merchandising plans, tracking bugs and enhancements, coordinating with various teams, managing release calendars, performing content quality assurance, assisting with QA testing, supporting operational tasks, and providing regular updates to stakeholders.
Responsibilities
Audit Product Catalog: Review product listings for accuracy, including descriptions, pricing, images, and other details. Identify and document errors for correction.
Error Management: Maintain a catalog of identified issues and collaborate with relevant teams to resolve inaccuracies promptly.
Merchandising Execution: Support Nintendo Store app operations by implementing merchandising plans according to leadership specifications and submitting content for approval and publishing.
Bug & Enhancement Tracking: Monitor, follow up, and report on open bugs and enhancement tickets to ensure timely resolution.
Cross-Team Coordination: Partner with product and planning teams to confirm product details, launch timelines, and warehouse arrival schedules.
Schedule Management: Maintain and update release calendars to ensure visibility and alignment across teams.
Content Quality Assurance: Perform catalog touch-ups and triage minor content issues, such as missing images or incomplete copy, ensuring a polished customer experience.
Basic QA Testing: Assist with quality assurance by reporting bugs and conducting preliminary testing to validate fixes.
Process Support: Handle miscellaneous operational tasks as needed, including tracking copy through approval workflows and addressing ad hoc content gaps.
Reporting & Communication: Provide regular updates on catalog accuracy, bug status, and merchandising progress to stakeholders.
Requirements
1+ years of experience with online merchandising and/or ecommerce
Strong written and verbal communication skills
Proven ability to manage multiple tasks in a deadline driven organization
Ability to work hybrid 3x a week (Tue/Wed/Thu) in Redmond, WA, during normal business hours
