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Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under CTSH.
Your role
Your day-to-day responsibilities may include, but are not limited to:
Understand and remain up-to-date with client’s policies and guidelines
Review user reports regarding website content
Analyze and identify content on creator channels that are not in compliance with requirements and flag for action promptly
Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
Serve as an advocate for the user community
Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns, and escalate issues outside of policy
Fulfill base productivity and quality requirements of the client
Respond to user inquiries with high quality, speed, empathy, and accuracy
Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience
Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of the user community
Identify inefficiencies in workflows and suggest solutions
Review of sensitive content sometimes involving graphic or disturbing subject matter
Training & development
In general, if we refer to its official global website, Cognizant is passionate about providing associates with opportunities to build valuable capabilities and successful careers. The company has Cognizant Academy, career development tracks, and other training and education programs that empower its staff to reach their full potential. (source:cognizant.com) Meanwhile, based on Cognizant Malaysia's employees' reviews, the company will train the new workers for about two months before getting hands-on real working projects. (source:glassdoor.com)
Compensation & benefits
Based on another source, a role of Content Moderation in Cognizant Malaysia may earn a salary that ranges from MYR 36,000 to MYR 48,000 annually. (source:glassdoor.com)
The benefits you may get include:
Health insurance
Medical care, dental & optical
Annual leave
Internet claim (for those working from home)
Other allowances
Career progression
Overall, referring to Cognizant Malaysia's employees' reviews online, the company gives a lot of opportunities to develop. You will be assigned to multiple clients and projects that will improve your skills and experience. The pace of progress is determined by your ability to lead clients to solutions, help your colleagues succeed, and develop and share knowledge. (source:firsthand.co)
Work-life balance
The regular working hours in Cognizant Malaysia's head office are from 9 AM to 6 PM, Monday to Friday. As stated in the advertisement, in this position, you will be working on the day shift, full time, and you'll be likely following office hours.
Company culture
Cognizant defines its company as a high-performing team with heart. Its diverse community of 300,000+ people is working together to help transform the companies the world relies on. And when the team is not developing game-changing digital solutions for clients, they're improving lives elsewhere by volunteering in local communities, fostering inclusion through employee affinity groups and so much more.
About you
To apply for this role, you must have the main qualification below:
Excellent proficiency in reading, writing, typing, and speaking THAI.
How to apply
To apply to this position, simply click the "Apply on employer site" button on this page. We will direct you to Cognizant Malaysia's official link for this vacancy. Make sure you've read the role description and meet the main requirement for this job.
