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Client Support Executive - Entry level (Based in Singapore)
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<p>We’re seeking a proactive Customer Service Representative (entry level) to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups, arranging school tours, promoting scholarships, and assisting with enrolments to provide an exceptional experience for parents.</p>Key Responsibilities:<ul> <li> Respond to Inquiries: Handle parent inquiries about scholarship programs through phone, email, and other channels.</li> <li> Follow-Up: Nurture leads by following up with interested parents and guiding them through the application process.</li> <li> Arrange School Tours: Coordinate and schedule school tours for prospective applicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school)</li> <li> Promote Scholarships: Actively promote the scholarship programs through various marketing channels in collaboration with Community team</li> <li> Support Enrolments: Assist parents with FAQs, consent, enquiries and ensure smooth processing.</li> <li> Customer Support: Provide ongoing support to parents throughout the scholarship journey, maintaining high customer satisfaction.</li> <li>Team work : To Support Campaign Associate Director</li> <li> Validate sign ups: To validate submissions of and ensure accurate data entry.</li> <li> Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates.</li> </ul>
<p>Requirements:</p><ul> <li> Preferred O-Level qualification or higher. </li> <li>Fresh graduates are welcomed to apply.</li> <li> Ability to speak, read, and understand conversational English and Chinese. </li> <li> Proven experience in customer service, sales support, or a related field. </li> <li> Excellent communication skills, both written and verbal, with a customer-first attitude. </li> <li> Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments. </li> <li> Ability to coordinate schedules and manage multiple tasks efficiently. </li> <li> Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).</li> </ul>
