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<p style="margin: 0px;"><strong>Job Track Description: </strong></p>
<ul style="margin-top: 0in;">
<li>Requires formal education and relevant expertise in a professional, sales, or technical area.</li>
<li>Performs technical-based activities.</li>
<li>Contributes to and manages projects.</li>
<li>Uses deductive reasoning to solve problems and make recommendations.</li>
<li>Interfaces with and influences key stakeholders.</li>
<li>Leverages previous knowledge and expertise to achieve results.</li>
<li>Ability to complete work self-guided.</li>
<li>College or university degree required.</li>
</ul>
<p style="margin: 0px;"><strong>General Profile </strong></p>
<ul style="margin-top: 0in;">
<li>Requires knowledge and experience in field.</li>
<li>Uses best practices and knowledge of business to improve products or services.</li>
<li>Solves complex problems and takes a new perspective on existing procedures.</li>
<li>Self-starter, requiring minimal guidance.</li>
<li>Acts as a resource for colleagues with less experience.</li>
</ul>
<p style="margin: 0px;"><strong>Functional Knowledge </strong></p>
<ul style="margin-top: 0in;">
<li>Requires conceptual expertise of theories, practices, and procedures. </li>
</ul>
<p style="margin: 0px;"><strong>Business Expertise </strong></p>
<ul style="margin-top: 0in;">
<li>Has knowledge of best practices and team integration.</li>
<li>Aware of the competition and what differentiates them.</li>
</ul>
<p style="margin: 0px;"><strong>Impact </strong></p>
<ul style="margin-top: 0in;">
<li>Impacts a range of customer, operational, project or service activities.</li>
<li>Works within broad guidelines and policies.</li>
</ul>
<p style="margin: 0px;"><strong>Leadership </strong></p>
<ul style="margin-top: 0in;">
<li>Acts as a resource for colleagues with less experience.</li>
<li>May guide small projects with manageable risks and resource requirements.</li>
</ul>
<p style="margin: 0px;"><strong>Problem Solving </strong></p>
<ul style="margin-top: 0in;">
<li>Solves complex problems.</li>
<li>Takes a new perspective on existing solutions.</li>
<li>Exercises judgment based on the review of multiple information sources.</li>
</ul>
<p style="margin: 0px;"><strong>Interpersonal Skills </strong></p>
<ul style="margin-top: 0in;">
<li>Ability to articulate difficult or sensitive information.</li>
<li>Works to build consensus within a team.</li>
</ul>
<p style="margin: 0px;"><strong>Responsibility Statements </strong></p>
<ul style="margin-top: 0in;">
<li>Reviews work performed by junior teams for accuracy and completeness.</li>
<li>Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery)</li>
<li>Tracks and understands intermediate system issues to confirm adherence to requirements.</li>
<li>Evaluates existing processes and enhances/develops to improve service delivery.</li>
<li>Interfaces with external client contact to resolve complex benefit questions.</li>
<li>Acts as subject matter expert supporting change orders and other implementation projects.</li>
<li>Performs other duties as assigned.</li>
<li>Complies with all policies and standards.</li>
</ul>
<br><p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p>
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<br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>
